FREQUENTLY ASKED QUESTIONS
ARTWORK & DESIGN
Do you charge for design work?
We recognize it’s sometimes hard to envision what custom might really look like so now you don’t need to rely solely on your imagination. At Innerforce, we offer FREE DESIGN without any restrictions on iterations!
Additional art fees might may still apply:
- If you have logos that are not in vector format and need to be redrawn, or
- if you have specific graphics or logos that need to be designed or illustrated.
We will always let you know before proceeding in case any art fees may apply to your request.
What do I need to get started?
We need all logos and artwork to be Vector format. That way we can scale, pull color, and change them as needed for the design. These files are normally either eps or ai, created in Adobe Illustrator or similar vector program. If you cannot get Vector art, a high resolution Raster image may work for us, preferably a psd, tiff, or png file with transparent background. Please consult our design team to see if your artwork is usable. In most cases, we can convert logos into Vector format for an additional charge.
I don’t know what I want for a design. Can you help?
Yes! That is what we do best! Simply give us some colors you’d like and a general description of what you are looking for (Simple, Nostalgic, Wild, etc.) and we’ll get to work! You can also check our style guide for inspiration. There you will find a broad range of references to kickstart your imagination into your own dream kit. If there is any design you like, or you like the style of, we can use it as a starting point and take a shortcut to something you will love. Feel free to pinpoint more than one reference and imagine it with your own colors and logos!
Are there any limitations with color?
No, with our dye sublimation process on orders under 500 pieces, there are no limitations on the number of colors you can use in most of your designs. The price is affected when:
- You want us to use full sublimation (only relevant on our bibshorts and tri bottom parts) on the crotch area in a color other than black. The fee is $30 per item.
- You want to use high-visibility colors. The fee is $10 per item.
Can I make changes to the Innerforce template ‘pre-designs’?
Absolutely. Our template designs are a starting points to help you visualize what is possible for design. You can use ‘as is’ or change colors and design elements within the template.
I have very specific color requirements. Do you match colors?
Color is the most important and critical part of the design. It is impossible to confirm colors using your computer screen as colors vary from screen to screen. To solve this problem and ensure consistency of color, we typically rely on the Pantone Color system which you can use to reference any colors.
ORDERING & PAYMENT
What are your minimum order requirements?
With Innerforce, there are NO minimums. In fact, Innerforce is the only Full-Custom manufacturer of technical cycling apparel that offers no minimums. Pricing is tiered based on your order volume and reordering is easy. You may even be eligible for discount pricing on your reorder.
How do Innerforce products fit compared to others?
Since designs and patterns vary from company to company, and “fit” is subject to personal opinion, it is very difficult to make a general comparison. Our Customer feedback suggests that our products fit within the range indicated on our size chart and considered standard industry wide when compared to a variety of competitors. We recommend reviewing the size chart and matching at least 2 out of the three parameters.
Can I combine Men’s and Women’s sizes for tiered pricing?
No. Quantity pricing is separate for MALE and FEMALE products.
Can I place my order Online?
Absolutely. You can order online 24/7.
What are the payment options?
Payment for orders is easy! We take most major cards, bank wire-transfer and Certified check.
How much is shipping?
Custom Orders are shipped directly from our warehouse in Miami via courier. Tracking your shipment online is easy as we will provide you with an exclusive tracking number.
We offer a flat fee of $25 if you are in the US and $30 for the rest of the world. Individual orders over $300 are shipped for $15!
Team or bulk orders are quoted based on the order quantity and weight. For questions about team orders, please contact us.
PRODUCTION & DELIVERY
How long will it take to receive my order?
Our normal lead time is 6 weeks from the day you have approved your final design and the payment is complete. You’ll be out riding in no time.
Can I track my shipment?
Absolutely. At the time of shipment, you will receive a confirmation email with the details and tracking number of your shipment.
I received my order but there was a mistake?
We take extra special measures at all phases of the production and delivery process to ensure the accuracy of your order. However, mistakes can happen and we’ll do our best to make everything right as fast as possible. If you discover an error, please contact us immediately and have your Order # and packing list available.
My order arrived. I absolutely love it. What’s next?
This is our favorite question! We love making you look good and knowing that we’ve done that makes us really happy as well. Your feedback is also valuable to other visitors and customers like yourself. GIVE US YOUR FEEDBACK
Is there any way to speed up the shipping?
We understand you are in a hurry to get your product. We currently use the best and fastest courier options. We cannot rush deliveries beyond our current shipping method.
Is there any way to reduce shipping costs?
We use couriers in order to provide the best service. As a company, we subsidize shipping to make it more affordable for you. If you are doing a team shipment to individual participants, we can cut costs and place a bulk order shipping to one person. This lumps all the fees together for a reduced amount.
Can I ship to a PO or APO Box?
If this is the case please contact us and we will do our best to accommodate your order.